Grievance Redressal Mechanism

Customers who wish to send in complaint/feedback over any issue can use the following channels.

 

LEVEL 1: Customer Relationship Manager/ Branch Manager

Please contact Customer Relationship Manager or Branch Manager at the branch.

Timings: 9 am to 5 pm on week days

 

LEVEL 2: Customer Service Help Desk

If you are not satisfied with the response received from the branch or if you don’t receive a response in 3 working days, please call our Help Desk Representatives available on the phone to register your complaints

Helpline No : 011- 45502806

Timings : 9 am to 5 pm on week days

 

LEVEL 3: Grievance Redressal Officer

If you are not satisfied with the response from customer service helpdesk or if you don’t receive a response within 3 working days, please call or write to Grievance Redressal Officer. You will receive a response within 5 working days of Grievance Redressal Officer receiving the complaint.

Grievance Redressal Officer (Nodal Officer)

A-112, 2nd FloorFloor, Behind ICICI Bank,

Sector-7, Dwarka, New Delhi-110077

Contact No. : 011- 28082352

Email : customercare@shikharfin.com

 

If your complaint is not resolved by Shikhar within 30 working days, you can call the Toll free number 18002700317 of ‘MFIN’ which is an Independent body recognized as SRO by the RBI to redress customer complaints.

 

Also If the complaint / dispute are not redressed within a period of one month, the customer may appeal to the RBI on the following addresses:

The General Manager

Deptt. Of Non-Banking Supervision (DNBS)

Reserve Bank of India

6, SansadMarg, New Delhi- 110001